CPPR'ers working to make resource hub equitable and inclusive

Change Makers: CPPR played a pivotal role in the relaunch of 1-800-Children. By connecting partners, providing project management and offering technical assistance, the team helped share this valuable, long-time Kansas resource with even more parents.

When the 1-800-CHILDREN Call Line + Resource Directory relaunched Nov. 4, it not only had a new look, it also sported robust tools that will better support diverse families and communities across Kansas. In case you are not familiar, 1-800-CHILDREN (previously the Parent Helpline) has been serving Kansas families since 1993. It provides judgment-free, 24/7, confidential information, connection to local resources, and supports.

CPPR has played a key role in the updating and rebranding of the statewide call line and resource directory, as part of our work with the PDG implementation grant. We are providing backbone support and technical assistance to our partners at the Kansas Children’s Service League, who operates the call line and resource directory.

Stories are already rolling in about how this resource is helping families, says Danielle Brower, research project coordinator. But we’re not done. Right now, our group is hard at work ensuring the resource directory is equitable and inclusive of the needs of all Kansans:

Resources in people’s preferred language. Instead of expecting all parents to navigate the site in English, we selected software that translates the site into more than 100 languages so they can search for resources in the language they are most comfortable using. This enables users to both search and navigate the resource directory in their native language. Additionally, 1-800-CHILDREN call line staff utilize the language line and have bilingual staff on their team.

Users will be able to self-select filters. Danielle says we are currently exploring ways to customize available filters so people can self-select priority areas within the resource they are looking for. For example, a parent who needs LGBTQIA+ resources could check that option, then receive resources that meet those criteria.

Culturally supportive search function. Since parents from different cultures may use different search terms on the site, Danielle says they are looking at ways to refine the site's search component to respond to their queries.

See what resources are available by visiting the 1-800-Children website